Documents
Documents
The Documents tab displays all the important documents related to the membership that you belong to, including agreements such as your Master Service Agreement (MSA) and any signed Service Schedules for your contracted Services.
Each document can be downloaded using the Action Menu on the far right.
Document Statuses
- Latest — the current version of an account document, such as your MSA.
- Superseded — an older version of an account document that has since been replaced, or a Service Schedule replaced by a newer one (e.g. after a renewal or upgrade).
For a signed Service Schedule, the status shown here reflects its contract status — see Service Schedule Statuses for what each one means.
Signing & Requesting Changes to Documents
When a new or updated document — such as your MSA — needs your attention, you'll be prompted to review it from your Dashboard or the Documents page.
To sign a document:
- Review the document and select I have read and agree to....
- Complete your signer details and sign.
If you'd instead like to negotiate changes to your MSA, select I would like to request amendments to... in place of agreeing. This notifies our team, who will reach out to discuss the requested changes directly.
Service Schedules are negotiated by email
Service Schedule terms can't be requested for amendment in the portal. If the available contract terms don't suit your needs, please contact us to discuss a custom Service Schedule.