Service Ports

Ordering a Service Port

To order a Service Port:

1. Navigate to the Services > Service Ports page and click the Order a Port button.

   

2. Use an internal reference as Your Port Name and select the relevant IX location.

3. Select the Point of Presence location.
4. Choose a Port Speed.
5. Choose to allow or block VLL connections.
6. Choose to enable LACP if required.
7. Select the number of ports required at this location and selected speed.
8. Click Order.
9. Your Port details will be displayed showing a status of Allocating. Please review all the details by clicking View. If any changes are required, please withdraw your order and re-submit it with the correct details.
10. You will receive an email confirmation of your order when it’s submitted and a second email when the order has been completed. The status will update within the Portal as your port order is being processed.

Downloading a LOA

Data centres usually require a letter of authority (LOA) from us when ordering a cross-connect to our demarcations. LOAs for each Service Port can be downloaded from the portal:

1. Navigate to the Service Ports page and click View on the Service Port you wish to download a LOA for.

2. Click the Action Menu (next to the Add Connection button) and select Download LOA:

   

3. A PDF copy of the LOA will be downloaded to your computer.

Converting a Service Port to LACP

Link Aggregation Control Protocol (LACP) allows you to bundle multiple physical ports together to act as a single logical Service Port. To convert an existing Service Port to LACP:

1. Navigate to the Services > Service Ports page and click View on the port you wish to convert to LACP.

2. Click the Action Menu (next to the Add Connection button) and select Convert to LACP:

   

3. Review and accept the agreement:

   

4. The status of the Service Port will change to Change Request - Pending Approval, and a new Change Request will appear under Pending Changes:

   

5. Once the Change Request has been processed, the status of the Service Port will return to Live, and the Change Request will move to Completed Changes:

   

Adding ports to LACP bundle

To add physical ports to an existing LACP bundle:

1. Navigate to the Services > Service Ports page and click View on the LACP-enabled Service Port you wish to add physical ports to.

2. Click the Action Menu (next to the Add Connection button) and select Add ports to bundle:

   

3. Select the total number of physical ports you wish to have in the bundle:

   

4. The status of the Service Port will change to Change Request - Pending Approval, and a new Change Request will appear under Pending Changes:

   

5. Once the Change Request has been processed, the status of the Service Port will return to Live, and the Change Request will move to Completed Changes:

   

Cancelling a Service Port

Note: If you cancel a service port that has active services, you will be required to cancel all services at the same time the port is cancelled.

To cancel a Service Port:

1. Navigate to the Services > Service Ports page and click View on the port you wish to cancel.

2. Click the Action Menu (next to the Add Connection button) and select Cancel Port:

   

3. Cancellation date will default to + 30 days in compliance with our cancellation policy.

4. Please add any further information or notes that are required.
5. Click Cancel Service.
6. You will receive an email confirmation of your cancellation when it’s submitted and a second email when it has been completed. The status will update within the Portal as your port cancellation is being processed.