Peering

A Peering Service provides Layer 2 access to an individual IX, allowing you to exchange prefixes with other peers using BGP via either the IX route servers, or bilaterally with individual peers by private arrangement.

Note: You need to order a Service Port before you can order a Peering Service.

Ordering a Peering Service

Navigate to the New Order page and select Peering under Add a Connection. You can also click Add Connection on a Service Port's details page to order a Peering Service on that port.
Use an internal reference for your Service Name, and enter a PO Number if required.
Select the Exchange you wish to peer at.
Select Your Port for the Peering Service to be delivered on.
- Please Note: Depending on your port and exchange selections, the Portal will automatically select the appropriate peering product for your order and notify you of the change. See Virtual Peering & Extended Reach Peering below.
Provide VLAN Tagging details if required.
Enter your MAC address.
Enter your ASN and retrieve your AS-SET & Prefix details from PeeringDB, or enter manually. Please review these details carefully as they will be used to configure your Peering Service.
For Extended Reach Peering, enter your speed (in Mbps) or use the slider to select, and review the fee shown.
Review the Terms and Conditions and click Add to Cart.
Your Peering order will be added to the cart. Please see Ordering a new service for more information on completing your order and checking out the cart.
Your Peering details will be displayed, in an Allocating status, within the port they’ve been ordered against AND on the Peering page. Please review all the details by clicking View.
You will receive an email confirmation of your order when it’s submitted and a second email when the order has been completed. The status will update within the Portal as your Peering Service order is processed.

Virtual Peering & Extended Reach Peering

You don't need to select Virtual Peering or Extended Reach Peering separately. Always start by selecting Peering on the New Order page, and the Portal will choose the right product for you based on the Exchange and Your Port selections:

Your selection	Product selected
A port on the selected exchange that doesn't already have a Peering Service	Peering
A port on the selected exchange that already has a Peering Service (or one in your cart)	Virtual Peering
A port on a different exchange to the one selected	Extended Reach Peering

The product being ordered is always shown under Service Name in the Product Details section at the top of the form, along with its pricing in Billing Details.

Virtual Peering

Virtual Peering lets you peer on behalf of a customer, as an additional Peering Service on a port that already has one. When you select a port that already has a Peering Service, a Primary Peer Detected notification will confirm that the Virtual Peering product has been selected. For more information please see the Virtual Peering page on our website.

Extended Reach Peering

Extended Reach Peering lets you peer at an exchange other than the one your port is on. After selecting an Exchange that supports Extended Reach Peering, your ports on other exchanges that also support it are listed in Your Port with an (Extended Reach) label. Selecting one of these will select the Extended Reach Peering product, and a Product Changed to Extended Reach Peering notification will be shown. A Speed field will also be shown so you can choose your bandwidth. The fee is based on your selected speed and the path between the two exchanges. For more information please see the Extended Reach Peering page on our website.

Billing Overview

Each Peering Service's detail page includes a Billing Overview section showing its product, billing cycle, next billing date and MRC, along with the Service Terms that apply to it. Peering Services are billed monthly in arrears, see Billing in Advance & Arrears. If the Peering Service is eligible, you can also place it under a fixed-term Service Schedule for discounted pricing, or renew an expiring Service Schedule. See Service Schedules for full details.

Editing a Peering Service

A Peering Service's attributes, such as VLAN ID or MAC address, can be changed via the portal. Extended Reach Peering Services can also have their connection speed changed through this option. To edit a Peering Service:

Locate the Peering Service to be edited:
1. Navigate to the Peering page and click View on the Peering Service you wish to edit, or:
2. Navigate to the Services > Ports page, click View on the port the Peering Service is assigned to, then click View on the Peering Service you wish to edit.
Click the Edit Service Button (next to the Peering Service Details header):
Make your changes, then click Submit.
- Only changes made under the Service Configuration section will be service impacting.
- Changes made to the BGP Session Details section will not be service impacting and will be deployed to our route servers on demand, without the need for a change request. These changes are processed by the relevant IX route server one at a time, with a small delay between rs1 deploys and rs2 deploys to ensure updates are successfully applied.
- For Extended Reach Peering Services, speed increases will take effect once provisioned. Speed decreases can take effect immediately, or from a later Effective Date you choose. You'll be billed at your current rate through the day before the decrease takes effect. See Changing Speed.
- If an Extended Reach Peering Service is under a Service Schedule, its speed can't be changed here. You can increase it by entering into a new Service Schedule instead. See Upgrading the speed of a contracted service.
The status of the Peering Service will change to Change Request - Pending Approval, and a new Change Request will appear under Pending Changes.
Once the Change Request has been processed, the status of the Service Port will return to Live, and the Change Request will move to Completed Changes.

Migrating a Peering Service

A Peering Service can be migrated, with the following conditions:

Both the current port and the target port must be active.
Both the current port and the target port must be within the same IX.
The target port must not already host a service with the same VLAN ID as the Peering Service to be migrated.

To migrate a Peering Service:

Locate the Peering Service to be migrated:
1. Navigate to the Peering page and click View on the Peering Service you wish to migrate, or:
2. Navigate to the Services > Ports page, click View on the port the Peering Service is assigned to, then click View on the Peering Service you wish to migrate.
Click the Migrate Service Button (next to the Peering Service Details header) and select the new port to migrate the Peering Service to, then click Next:
On the second page review service details and edit the VLAN ID and MAC address as required, then click Migrate Service.
The status of the Peering Service will change to Change Request - Pending Approval, and a new Change Request will appear under Pending Changes.
Once the Change Request has been processed, the status of the Service Port will return to Live, and the Change Request will move to Completed Changes.

Cancelling a Peering Service

Locate the Peering Service to be cancelled:
1. Navigate to the Services > Peering page and click View on the Peering Service you wish to cancel, or:
2. Navigate to the Services > Ports page, click View on the port the Peering Service relates to, then click View on the Peering Service you wish to cancel.
Click the Cancel Service Button (next to the Peering Service Details header):
Peering Services have no minimum notice period, so the cancellation date will default to today. You can also choose a later date, up to 12 months ahead.
Please add any further information or notes that are required.
- If this is the only live service on the port, you will be prompted with the option to also cancel the port at the same time. If you wish to do this, accept the toggle by the Cancel Port too? heading. Please see Cancelling a Service Port for more information on cancelling a Service Port.
Click the red Submit button to submit your cancellation request.
You will receive an email confirmation of your cancellation when it’s submitted and a second email when it has been completed. The status will update within the Portal as your Peering Service cancellation is being processed.
Your final usage, up to and including the cancellation date, will be billed on your next invoice. See Cancelling a Service.