Peering

A Peering Service provides Layer 2 access to an individual IX, allowing you to exchange prefixes with other peers using BGP via either the IX route servers, or bilaterally with individual peers by private arrangement.

Note: You need to order a Service Port before you can order a Peering Service.

Ordering a Peering Service

Navigate to the New Order page and select the relevant peering product for your order.
1. For a standard Peering Service, select the Peering product.
2. For an Extended Reach Peering Service, select the Extended Reach Peering product. For more information please see the Extended Reach Peering page on our website.
3. For peering on behalf of a customer, select the Virtual Peering Product. For more information please see the Virtual Peering page on our website.
Select the port you wish for the Peering Service to be delivered on and fill out the required service details. The form may differ slightly depending on the specific peering product you are ordering, but the general process is the same for all products.
- Please Note: Depending on port and exchange selection, the Portal may automatically select the appropriate peering product for your order. If this happens, you will see a message at the top of the form confirming the product that has been selected for your order.
Use an internal reference for your Service Name.
Provide VLAN Tagging details if required.
Enter your MAC address.
Enter your ASN and retrieve your AS-SET & Prefix details from PeeringDB, or enter manually. Please review these details carefully as they will be used to configure your Peering Service.
Enter your speed (in Mbps) or use the slider to select (if shown).
Review the path and fee (if shown).
Click Add to Cart.
Your Peering order will be added to the cart. Please see Ordering a new service for more information on completing your order and checking out the cart.
Your Peering details will be displayed, in an Allocating status, within the port they’ve been ordered against AND on the Peering page. Please review all the details by clicking View.
You will receive an email confirmation of your order when it’s submitted and a second email when the order has been completed. The status will update within the Portal as your Peering Service order is processed.

Editing a Peering Service

A Peering Service's attributes, such as VLAN ID or MAC address, can be changed via the portal. Extended Reach Peering Services can also have their connection speed changed through this option. To edit a Peering Service:

Locate the Peering Service to be edited:
1. Navigate to the Peering page and click View on the Peering Service you wish to edit, or:
2. Navigate to the Services > Ports page, click View on the port the Peering Service is assigned to, then click View on the Peering Service you wish to edit.
Click the Edit Service Button (next to the Peering Service Details header):
Make your changes, then click Save Changes.
- Only changes made under the Service Configuration section will be service impacting.
- Changes made to the BGP Session Details section will not be service impacting and will be deployed to our route servers on demand, without the need for a change request. These changes are processed by the relevant IX route server one at a time, with a small delay between rs1 deploys and rs2 deploys to ensure updates are successfully applied.
The status of the Peering Service will change to Change Request - Pending Approval, and a new Change Request will appear under Pending Changes.
Once the Change Request has been processed, the status of the Service Port will return to Live, and the Change Request will move to Completed Changes.

Migrating a Peering Service

A Peering Service can be migrated, with the following conditions:

Both the current port and the target port must be active.
Both the current port and the target port must be within the same IX.
The target port must not already host a service with the same VLAN ID as the Peering Service to be migrated.

To migrate a Peering Service:

Locate the Peering Service to be migrated:
1. Navigate to the Peering page and click View on the Peering Service you wish to migrate, or:
2. Navigate to the Services > Ports page, click View on the port the Peering Service is assigned to, then click View on the Peering Service you wish to migrate.
Click the Migrate Service Button (next to the Peering Service Details header) and select the new port to migrate the Peering Service to, then click Next:
On the second page review service details and edit the VLAN ID and MAC address as required, then click Migrate Service.
The status of the Peering Service will change to Change Request - Pending Approval, and a new Change Request will appear under Pending Changes.
Once the Change Request has been processed, the status of the Service Port will return to Live, and the Change Request will move to Completed Changes.

Cancelling a Peering Service

Locate the Peering Service to be cancelled:
1. Navigate to the Services > Peering page and click View on the Peering Service you wish to cancel, or:
2. Navigate to the Services > Ports page, click View on the port the Peering Service relates to, then click View on the Peering Service you wish to cancel.
Click the Cancel Service Button (next to the Peering Service Details header):
Cancellation date will default to + 30 days in compliance with our cancellation policy.
Please add any further information or notes that are required.
- If this is the only live service on the port, you will be prompted with the option to also cancel the port at the same time. If you wish to do this, accept the toggle by the Cancel Port too? heading. Please see Cancelling a Service Port for more information on cancelling a Service Port.
Click the red Submit button to submit your cancellation request.
You will receive an email confirmation of your cancellation when it’s submitted and a second email when it has been completed. The status will update within the Portal as your Peering Service cancellation is being processed.