Skip to content

Home

Welcome

This documentation hub is designed to help you get started with managing your portal services, troubleshoot common issues, and make the most of your experience.

If this is your first time here, we recommend you 👉 Start with the Technical Guide

Once done, use the navigation tabs above to find the information you need!

Frequently Asked Questions (FAQ)

🛠️ Technical

(More coming – check back soon!)

How do I update my peering MAC address?

Follow the steps: Editing a Peering Service.

How do I add ports to my existing service port to become a bundle?
  1. Ensure your port is converted to LACP: Converting a Service Port to LACP
  2. Once LACP has been enabled, you can add ports to the bundle: Adding Ports to an LACP Bundle
  3. The new ports will be provisioned and on our side added to the bundle ready for link up!

👥 Accounts

(More coming – check back soon!)

How do I transfer my services to another account?

A service transfer form must be completed by authorised persons on the account, please email accounts@internet.asn.au to being this process

Need help with something not listed here or on our technical guide? Contact Us 💬