Change Requests
Change Requests
Whenever you make a change to an existing Service Port, Peering Service or VLL — such as editing its configuration, migrating it, or converting it to LACP — a Change Request is created to track the change through to completion. Change Requests appear on the relevant Service's detail page under Pending Changes and Completed Changes.
Automation Status
Each Service's detail page shows an Automation Status badge indicating how changes to that Service are processed:
- Manual — changes are provisioned by an engineer during business hours.
- With Approval — changes are prepared automatically but require an engineer's approval before being applied.
- Automatic — changes are applied automatically, with no manual intervention.
The badge will also let you know if changes are temporarily unavailable — for example, if a network device is in maintenance mode, or the Service already has a change in progress.
Pending Changes
Change Requests that haven't finished processing are listed under Pending Changes, along with their status:
| Status | Meaning |
|---|---|
| Pending Approval | Received and waiting to be processed. |
| Deploying Configuration | Being applied to our network automatically. |
| Waiting | Waiting on a dependency, such as another pending change. |
| Manual Intervention Required | Automation ran into an issue and requires a staff member to step in. |
| Denied | The change was reviewed and rejected. |
Cancelling a Change Request
While a Change Request is still Pending Approval or Waiting, you can cancel it yourself:
- Navigate to the Service's detail page and locate the Change Request under Pending Changes.
- Click Cancel.
Once a Change Request has started deploying, it can no longer be cancelled.
Completed Changes
Finished Change Requests — successful, denied, cancelled or rolled back — are listed under Completed Changes.
Rolling Back a Change Request
The most recent successful Change Request on a Service can sometimes be rolled back, reverting the Service to its previous configuration:
- Navigate to the Service's detail page and locate the change under Completed Changes.
- Click Rollback Change Request.
- Confirm the rollback.
This creates a new Change Request that reverses the original change. Rollback isn't available for every change — for example, it's disabled while the Service or a dependent Service has a change already in progress.